Nagha-hire ang FIS ng Business System Analyst II (Nice CXOne / Nuance IVR) sa Metro Manila | LinkedIn (2024)

Position TypeFull time

Type Of HireExperienced (relevant combo of work and education)

Education DesiredBachelor of Computer Science

Travel Percentage0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Do

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements
• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results
• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications
• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection
• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc
• Identifies and documents business strategies, objectives and drivers
• Analyzes and documents business processes and metrics, and identifies improvement opportunities
• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI
• Re-engineers processes to deliver greater effectiveness and efficiency
• Identifies/documents how applications and systems interact to support business processes
• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders
• Uses knowledge of systems and industry requirements to develop or modify complex information systems
• Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained
• Conducts a variety of tests such as system, integration, readiness and acceptance tests. Ensures changes made by programmers are correct
• Conducts tests using client data to be certain client needs will be met
• Verifies through testing that changes made by programmers to one part of the application do not impact other parts
• Reports and reviews testing results
• Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience
• May mentor, guide, advise and/or check the work of less experienced business systems analysts
• Considers business implications of the application of technology to the current business environment
• Other related duties assigned as needed

What You Will Bring

• Must have skills/tools/experience~ Nuance IVR or NICE CXOne), Visio Diagram
• Nice to have skills/tools/experience~ Agile and Waterfall Methodology
• At least 4 years of relevant work experience
• Must be amenable to work on a Hybrid setup (twice a week). Office location is at Ecoplaza Building, 2305 Chino Roces Ave. Ext., Magallanes, Makati
• Must be willing to work from 3am to 12pm Central Time (4pm to 1am Philippine Time)
• College Undergraduates and Non-Bachelor's Degree holders with relevant experience are welcome to apply
• Project Planning and estimation
• Managing the product backlog and prioritizing them based on changing requirements
• Overseeing all stages of product creation including design and development
• Developing user stories
• Monitoring and evaluating product progress at each stage of the process
• Liaising with the product team and end-users to deliver updates
• Participating in Scrum meetings and product sprints

What We Offer

• A competitive salary and benefits
• Great workspaces with dedicated and motivated colleagues
• A variety of career development tools, resources, and opportunities

Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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