Posting Details
Posting Details
Benefits of Working at UNCW
Want to become a soaring UNCW Seahawk and work at one of the bestuniversities on the East Coast? Want to put your toes in the sandafter a day of work? The University of North Carolina Wilmingtonoffers a wonderfully vibrant university community along with abeautiful location just miles from the beach.
Employees of UNCW are provided a comprehensive benefits package aswell as other programs, resources, policies, and practices thathelp to support a work/life balance. Our programs have beendesigned to provide a variety of choices to best fit your needs andthe needs of your family. Full time employees are eligible fordental, vision and health insurance plans. Health insurance benefitplans eligibility begins on the first of the month following dateof hire. Retirement plan contributions begin on the eligibilitydate following election and include employer contributions foreither a defined contribution or a defined benefit plan. Optionaldisability plans are also available.
Full time employees are also eligible for the tuition waiverprogram which covers the cost of tuition and fees for up to three(3) undergraduate or graduate courses per academic year at UNCW orany other university within the UNC System. In addition, UNCWcovers the cost of tuition and fees for one UNCW course each summersession.
As a full time employee, UNCW also offers a free membership to theCampus Recreation Center, free vaccine and booster shots offered oncampus, meditation and yoga sessions, voluntary supplementalinsurance coverages, pretax flexible spending accounts, 12 paidholidays, 24 hours of paid community service leave time, paidvacation and sick leave accrual and family medical leave after 12months of continuous service.
We also offer an abundance of training and development programsthrough our Dare toLearn Academy ,and the employeeassistance program , many of which are offered free ofcharge.
Recruitment Range
$38,304 – $48,688
Vacancy Number
S02418
Position Title
Accounting Tech/Specialist
Working Title
Collections Specialist
Competency Level
Journey
Home Department
Student Accounts/Cashiers - 35101
Primary Purpose of Organizational Unit
The Finance team within the Division of Business Affairs supportsthe University’s mission, strategic vision, goals, and objectivesby providing key financial services efficiently and effectively tostudents, the campus community, and federal, state, and other keyuniversity stakeholders.
The Student Accounts and University Cashier Office creates,prepares, analyzes, refunds, and reports on a variety of financialtransactions and supplemental data for student receivables andserves as the central depository for university revenue includingdaily department receipts and student tuition, fees, and othercharges.
Student Accounts and University Cashiers Office are alsoresponsible for processes all university student billing; studentrefunding; student refunding third party billing’ student andnon-student collection activities; campus department feeds; titleIV financial aid accounting, reporting and related drawdowns; andmonth end fiscal year end closing.
College
Finance - 35150 College
College/School Information
University Information
The University of North Carolina Wilmington, the state’s coastaluniversity, is dedicated to the integration of teaching, mentoring,research and service. Widely acknowledged for its world-classfaculty and staff and continuously recognized at a national levelfor scholarly excellence and affordability, UNCW offers a powerfulacademic experience that stimulates creative inquiry and criticalthinking and a community rich in diversity, inclusion and globalperspectives.
A public institution with nearly 18,000 students, UNCW offers afull range of baccalaureate- and graduate-level programs, as wellas doctoral degrees in educational leadership, marine biology,nursing practice and psychology; and many distance learningoptions, including clinical research, an accelerated RN-to- BSNprogram, an Executive M.B.A. program structured for workingprofessionals, and the nation’s only bachelor’s degree programfocused on coastal engineering.
The university’s efforts to advance research and scholarlyactivities have earned UNCW the elevated designation of “DoctoralUniversities: High Research Activity” institution (R2 University)by the Carnegie Classification of Institutions of HigherEducation.
UNCW has been part of the University of North Carolina System since1969.
Location of Workplace
Main UNCW Campus
Brief Summary of Work for this Position
The Collections Specialist is responsible for:
- Collection calls and/or correspondence for all AccountsReceivable collections/debts
- Providing customer service regarding collection issues, processand review account adjustments, and resolving any discrepancies andprocessing any student refunds
- Communicate with student, Attorney General’s Office, CollectionAgency to resolve credit and collection issues
- Prioritize and pursue accounts for collections
- Develop reports and provide analysis on status of accountsmonthly
- Communicate with students to prevent account from reaching pastdue status and collections of past due accounts (Perkins &Barlow)
- Provide excellent and considerate customer services; mustcommunicate and follow up effectively with Attorney General’sOffice, Collection Agencies and students in a timely manner
- Determine reasons for non-payment, set up payment arrangements,and advise them of the consequences of not meeting theirobligations
- Preparation and filing of debt set-off monies thru the NCDepartment of Revenue, Preparation and filing of accounts in debt,to send to the Office of State Budget and Management to identifythe state of NC employees to collect from voluntary payrolldeductions
- Compile records of all Banner Students and Non-Student debtsdeemed uncollectible for write off at year end
- Reconciles loan funds and other student revenue funds andaccounts. Tests Banner for upgrades
- Managing the Federal Perkins Loan Program for theUniversity
Minimum Education and Experience Requirements
High school diploma or equivalency and one year of experience inaccounting work; or equivalent combination of training andexperience.
Preferred education, professional skills and experience
- Higher education experience
- Experience with Collections
- Experience working with Banner or a comparable complex ERPsystem
- Knowledge and understanding of state and federal collectionregulations, including the Fair Debt Collection Protection Act
- General Accounting Knowledge
- Ability to analyze processes, detect inefficiencies, anddetermine solutions
- Ability to multi-task in a high volume/fast pacedenvironment
- Excellent customer service skills and the ability tocommunicate to all organizational levels, students and parents
- Excellent oral and written communications skills and theability to effectively communicate via phone, email, andface-to-face
- Excellent organizational and time management skills
- Proficiency with Microsoft Office products
Required Certifications or licensure
N/A
FTE
1.0 (40 hours per week)
Months Per Year
12 Months
Work Days
Monday - Friday
Work Hours
8:00 AM - 5:00 PM
Type of Position
Permanent
Anticipated Ending Date if Time-Limited
Position Number
8190
Job Posting Date
06/04/2024
Posting Close Date
06/18/2024
Number of Openings
Single Incumbent
Special Notes to Applicants
PLEASE NOTE : This posting will close at 11:59PM (Eastern time) onthe posted closing date. To receive full consideration, please besure you have fully completed the entire application, including the‘Work History’ section before you apply for this position.Applications must be submitted through the online applicationsystem to be considered.
EEO Statement
At the University of North Carolina at Wilmington ( UNCW ), ourculture reflects our values of inclusion, diversity, globalization,ethics and integrity and innovation and we are committed toproviding equality of educational and employment opportunity forall persons without regard to race, sex (such as gender, genderidentity, marital status, childbirth, and pregnancy), age, color,national origin (including ethnicity), religion, disability, sexualorientation, political affiliation, veteran status, militaryservice member status, genetic information, or relationship toother university constituents – except where sex, age, or abilityrepresent bona fide educational or occupational qualifications orwhere marital status is a statutorily established eligibilitycriterion for State funded employee benefit programs. UNCW believesthat embracing the unique contributions of our faculty, staff andstudents is critical to our success and paramount in beingrecognized for our global mindset.
Eligibility for Employment
Final candidates are subject to criminal & sex offenderbackground checks. Some vacancies also require credit or motorvehicle checks. UNC Wilmington participates in E-Verify. Federallaw requires all employers to verify the identity and employmenteligibility of all persons hired to work in the UnitedStates.
External Link to Posting
https://jobs.uncw.edu/postings/32145
Applicant Documents
Required Documents
- Resume
- Cover Letter
- List of 3 Professional References
Optional Documents Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please select which of the following most closely matchesyour skill level with Microsoft Excel:
- None
- Beginning formulas/formatting (SUM, AVERAGE, IF, COUNT)
- Intermediate formulas (SUMIF, IFERROR, 'IS-' statements)
- Advanced formulas/calculations (pivot tables, arrays,VLOOKUP)
- * Do you have experience with Banner Finance or otherAccounting ERP systems?
- No response
- No, none
- Yes, 0-2 years
- Yes, 2-5 years
- More than 5 years
- * Please describe any previous customer serviceexperience.
(Open Ended Question)
- * How did you learn of this opportunity with UNCW? (2024)
- UNCW Website
- UNCW LinkedIn Page
- UNCW X Account (formerly Twitter)
- UNCW Employee Referral
- UNCW Instagram Account (UNCW_jobs)
- UNCW Job Alert
- Chronical of Higher Education
- Diverse Issues in Higher Education
- Glassdoor
- Higher Ed Jobs
- Hispanic Outlook
- Indeed
- Inside Higher Ed
- North Carolina Job Network
- Women in Higher Education
- Craigslist
- Career Events/Job Fairs
- Billboards/Marquee
- Other
- If you selected 'Other' to the question above, please explainhow you found out about this opportunity. Enter N/A if notapplicable.
(Open Ended Question)
